MetaWorld® Privacy Policy
by HelloVR Inc.
Last Updated: July 22, 2025
HelloVR Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use MetaWorld® across various devices and platforms.
By using MetaWorld, you consent to the practices described in this policy.
1. Information We Collect
To provide and improve our services, we collect personal information in several ways. This includes information you provide, data collected automatically, and tracking technologies.
1.1 Information You Provide to Us
Account and Profile Information: Your name, email address, username, and any profile data you submit.
User Content: Audio, visual, and other content you generate or share, such as avatars, chat messages, voice interactions, and uploads.
Commercial Information: Your purchase history of virtual goods and services. (Payments are handled by secure third-party processors.)
1.2 Information We Collect Automatically
Device Information and Identifiers: Type of device, operating system, VR hardware specifics, IP address, and other identifiers.
Usage Data: Interactions with features, session lengths, crash data, and performance logs.
Geolocation Data: Approximate location based on IP or device settings, if permitted.
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, remember preferences, monitor performance, and offer personalized content. You can control cookie behavior via browser or device settings.
2. How We Use Your Information
We use your personal data to:
Provide, operate, and maintain MetaWorld and its services
Create and manage your account
Process transactions and deliver virtual goods
Offer personalized content and features
Communicate updates, offers, and policy changes (with opt-out options)
Monitor performance, improve user experience, and ensure platform security
Comply with legal obligations and enforce our Terms of Service
3. How We Share Your Information
We may share your personal information with:
Service Providers: Vendors offering hosting, analytics, customer support, payments, or marketing services, under strict confidentiality agreements.
Platform Providers: App store operators and VR platform providers (e.g., for compliance and service delivery).
Legal and Safety: When required to comply with the law or to protect users, public safety, or our company.
Business Transfers: If HelloVR Inc. is acquired, merged, or sells assets, your data may transfer as part of the transaction.
We do not sell or share your personal information for cross-context behavioral advertising.
4. Data Security
We use technical, administrative, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. However, no system is fully secure. Please use strong passwords and exercise caution when sharing sensitive information.
5. Your Data Rights and Choices
We believe all users deserve control over their data, regardless of where they live. You have the right to:
Access your personal information and receive a copy
Correct inaccurate or outdated information
Request deletion of your personal data, subject to legal or operational limits
Object to or restrict certain processing activities
Withdraw consent for any processing based on consent
Port your data in a usable electronic format
To exercise any of these rights, email us at privacy@sayhellovr.com. We will respond to verified requests promptly, in accordance with applicable law and our internal policies.
California Residents
You have additional rights under the CCPA/CPRA, including:
The Right to Know what personal data we collect and how it is used
The Right to Correct inaccurate personal information
The Right to Delete your data
The Right to Limit the use of sensitive personal information
As stated above, we do not sell or share personal information as defined by the CCPA.
6. Children’s Privacy
MetaWorld is available to users aged 10 and older. We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect personal data from users under 13 without verifiable parental consent.
Users aged 10–12 must use MetaWorld through a parent-managed account with appropriate consent. If you believe a child has provided information without consent, contact us immediately so we can take corrective action.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for
which it was collected. Retention decisions are based on:
Your continued use of the service
Legal or regulatory obligations
Security, fraud prevention, and operational requirements
Contract enforcement and dispute resolution
When information is no longer needed, it is securely deleted or anonymized.